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2024 Future of Customer Contact Magazine

To prepare you for 2024 and what it might hold, we reached out to a number of
industry experts to find out what they learned from the past year and what they predict for the new one. In this publication, we are sharing their predictions with the aim of helping you navigate the current landscape.

Furthermore, we are bringing you research from Forrester, ContactBabel, and
Davies Hickman exploring the state of customer obsession in Europe, UK contact centre trends for 2024 and what Gen Z expects from
customer service.