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Belron Case Study: Our Award Winning VOC Programme

  • Future of Customer Contact Conference
  • Jamie Carter, Voice of the Customer Manager, Belron

This presentation will jump into the detail of how Belron have been on a journey to re design the Voice of the Customer programme. The why, the how and the what next in maintaining a world class NPS, improving the customer experience and understanding why customers might not choose the Belron brand…

Jamie Carter

Jamie Carter

Belron Voice of the Customer Manager
Jamie has worked across Autoglass UK and Belron International for 15 years, with experience in the contact centre, in the field and in the corporate centre, he has used his business knowledge, together with Voice of the Customer to develop a programme for Belron to maintain the world class NPS they have achieved for 10 years plus.

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