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Scaling Customer Service with Conversational AI

  • Customer Engagement Summit
  • Håvard Dahl-Olsen, Jan Thomas Lerstein, Boost.ai, DNB Bank

In this fireside chat, DNB Bank’s Head of Emerging Technologies Jan Thomas Lerstein discussed conversational AI with Boost.ai’s Chief Delivery Officer, Håvard Dahl-Olsen. Together, the two addressed what differentiates a large Nordic bank in terms of customer engagement, how automation levels impact customer satisfaction, and what customers would like to be handled by a VA vs. a human being. Watch the on-demand video to learn more about scaling customer service with conversational AI.

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