Chad Wilson
J.P. Morgan Head of Client Journey | Product & Design | Payments & Commerce
Chad is Head of Client Journey Design at JP Morgan, sitting within Payments & Commerce. Focusing of Payments modernization globally, Chad leads CX strategy, research and analysis and design teams across 4 domains: Acquiring & Gateways, Omni-channel, Onboarding and Servicing and Digital Enablement.
Sham Haque
The LEGO Group Senior Engineer - Contact Centre Technology
Sham has been working in the contact centre space for over 20 years with LEGO Group, and has been involved in a number of platform implementations since 2000.
He's spent his career to date learning, and continues to enjoy being challenged with new problems to solve, and new skills to acquire. Sham loves meeting new people and learning from them, as well as hoping he can share back his experience and knowledge.
A proud husband of 20+ years, father of one near-teenage daughter, and when he gets the chance, loves the mindfulness brought from building a LEGO set.
A keen runner – though he discovered it quite late in life, and now heads up the running club at work and feels frustrated if he cannot get out for a run at least three times a week.
He's spent his career to date learning, and continues to enjoy being challenged with new problems to solve, and new skills to acquire. Sham loves meeting new people and learning from them, as well as hoping he can share back his experience and knowledge.
A proud husband of 20+ years, father of one near-teenage daughter, and when he gets the chance, loves the mindfulness brought from building a LEGO set.
A keen runner – though he discovered it quite late in life, and now heads up the running club at work and feels frustrated if he cannot get out for a run at least three times a week.