- Future of Customer Contact Conference
- Hans van Dam, CEO, Conversational Design Institute
Hans van DamConversational Design Institute CEO
Hans van Dam is the founder of Conversation Design Institute, the world's leading training and certification institute for people working in conversational AI. Hans has trained more than 5,000 professionals in conversational AI and works with Fortune 500 companies to make their AI Assistants more human-centric, effective, and inclusive. He also leads CDI Foundation, a non-profit that develops design standards and provides scholarships within the industry. Hans is a frequent guest lecturer at universities worldwide. He is currently based in Amsterdam, where he lives with his family.