Panel Discussion: The Future of Customer Contact
- Future of Customer Contact Conference
- Daniel House, Chandni Bhatt, Ingrid van Ruiswijk, New Look, Beauty Pie, New Balance
Our expert panellists will be looking ahead to the future - with so many channels and contact strategies available, what's next for customer contact?
Just some of the topics discussed include:
- Using contact channels efficiently
- Creating and maintaining a successful 'always on' support strategy
- The effectiveness and benefits of customer loyalty programmes
- The role of automation and AI in customer contact
- The use of speech analytics, customer sentiment and text
- The use of WhatsApp as a support channel rather than traditional phone support
- Will TikTok play a part in customer contact of the future?
- Wellbeing programmes for agents
- Onboarding programmes and how to train new agents in the most effective way
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