Panel Discussion: The Future of Customer Experience
- Customer Engagement Summit
- Nathan Sanders, Sarah Reed, Leon Ellerton, Ford, Sky, Experian
At the 2022 Customer Engagement Summit, Experian’s Client Delivery and Customer Experience Director Leon Ellerton, Sky’s Service Strategy Manager Sarah Reeder, and Ford’s Head of European Contact Centres Nathan Sanders discussed the future of CX.
Led by Martin Hill-Wilson, the panel discussion addressed the following:
- What are the emerging trends in CX, and how are they going to impact consumer behaviour?
- What are the biggest challenges in the CX space at the moment?
- Does the hybrid working model pose challenges in engaging staff to deliver the best possible CX?
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