John Sills
The Foundation Senior PartnerJohn is Senior Partner at The Foundation and author of Leadership Book of the Year 2023, The Human Experience. He started his career 25 years ago on a market stall in Essex and has since worked with companies to improve customer experiences. He’s worked in front-line teams delivering the experience, innovation teams designing propositions, and HQ teams creating strategy. He's been a bank manager during the financial crisis (not fun), launched a mobile app to millions (very fun), and visits strangers’ houses to ask personal questions (incredible fun). Before joining The Foundation, John spent twelve years at HSBC, latterly as Head of Customer Innovation. His book, The Human Experience, was published by Bloomsbury in February 2023, and his writing has featured in The Guardian,The FT and Management Today.