- Customer Engagement Transformation Conference
- Xena Lappin, EVP Transformation and Innovation, Teleperformance UK and South Africa & Russell Attwood, Founder and Business Development Director, Route 101
Xena LappinTeleperformance UK and South Africa EVP, Transformation and Innovation
Xena is EVP, Transformation & Innovation at Teleperformance UK & South Africa. In her current role, she is responsible for leading the digital transformation team who support clients transform their operations through innovation and technology. She has extensive experience in outsourcing, operations and transformation and has had held senior roles with PwC, Serco, Sky and TalkTalk.
Russell AttwoodRoute 101 Founder & Business Development Director
Heading up the sales arm of the business, he guides his experienced team on CX transformation projects for organisations both nationally and internationally, supporting clients including Teleperformance UK, Shell Energy, Holland & Barrett, and NHS Professionals. Russell is passionate about customer engagement and enjoys providing his customers with industry-leading innovation & support throughout their journey.