Route 101: Next Frontiers of CX
- Customer Engagement Transformation Conference
- Xena Lappin, EVP Transformation and Innovation, Teleperformance UK and South Africa & Russell Attwood, Founder and Business Development Director, Route 101
Buckle up and let Xena and Russ guide you through “The Next Frontiers of CX”.
Their fireside conversation from the 2023 Customer Engagement Transformation Conference will help you navigate megatrends, challenges, and opportunities in omnichannel customer care. During the session, they discussed:
- The current challenges, upcoming trends, and potential opportunities in CX
- Ideas for seamless, omnichannel CX
- New digital engagement landscapes and technology, such as the metaverse, and web3
- Practical examples of staying relevant to the ever-evolving customer journey
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