Why Big Bus Tours Hopped-on to Ai-Powered Customer Service, Creating a Unique Approach to CX and an Experience Their Customers Love
- Cutomer Engagement Transformation Conference
- William Lynch, Lead AE - Enterprise | UKI at Freshworks & , Ollie Wildeman, Customer Satisfaction Manager at Big Bus Tours
Big Bus Tours, a globally recognised household name known for its sightseeing experiences and city tours, is turning the customer support function into a revenue engine for the business.
Hear from Will and Ollie as they share how Big Bus Tours uses Generative AI and Freshworks' Freddy co-pilot technology to supercharge customer support.
Ollie will introduce you to the Big Bus Tours team, their culture, and their approach to overcoming the fears of adopting AI to upskill their teams. Get ready for an inspiring journey of innovation and success!
Keep up to date with the latest events, resources and articles.
Sign-up for the Engage Customer Newsletter.