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The UK CX Report 2023: Ipsos and Engage Business Media

In this unique cross-industry study, Engage Business Media and Ipsos worked in
partnership to research how customers feel about their recent experiences with different brands and industries. The aim is to provide customer experience teams with analysis and insight that will help their organisations to focus on what matters most to the customer.

Our 2023 study covered:

  • 9,408 experience evaluations
  •  5,000 UK consumers
  • 7 industries: automotive, mobile phone, insurance, current account, retail (bricks and mortar), restaurants, and holidays (including third-party booking sites)
  • 73 touchpoints