News

Engage Customer bumper November issue out now

26-Nov-2014

Enjoy exclusive case studies from the likes of Ovo Energy and Molson Coors plus why the UK’s top ten consumer brands put their employees first

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Why we must always be listening to our customers – and take action

26-Nov-2014

Jan Vels Jensen reports on a study of Voice of the Customer initiatives from leading brands such as Tesco Mobile to identify what good looks like

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Five ways to make your Voice of the Customer programme louder

26-Nov-2014

Torsten Fritz and Dr David Herron look at five key elements of a successful VOC programme and the critical role played by customer experience analytics

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Record employment in services and professional sector

25-Nov-2014

The services sector growing steadily and robust growth is expected to continue into early next year as economy continues to enjoy a post-recession boost

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Nominations for UK National Contact Centre Awards 2015 open in December

25-Nov-2014

Nominations for the 20th annual Awards from the CCMA the longest established organisation representing the contact centre industry open on December 15

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Beacon technology set to drive mcommerce to next level

24-Nov-2014

New research shows that more than a third of smartphone owners regularly purchase from their mobile devices as mcommerce explodes

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