News

Customer engagement – so much to be done

24-Oct-2014

Engage Customer’s Forum on the Telco and Utilities sectors revealed that both have a long way to go in customer and employee engagement strategies

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Interactive Intelligence sponsors contact centre guide

24-Oct-2014

Report indicates major movements towards making omni-channel customer contact a reality, a big jump in the use of analytics, and a growing determination to put the customer at the centre 

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Don’t miss our Customer Engagement Summit 2014

24-Oct-2014

Hear case studies from brands including M&S, Diageo, Argos and Barclays at the best joined up employee and customer engagement event of the year

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Why employee engagement is business critical

24-Oct-2014

Confirmit conference finds that employees are the key to transforming both the customer experience and operational excellence

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Online Christmas gift shopping getting later

21-Oct-2014

Almost half of consumers will order gifts online this Christmas with less than a week until the big day itself

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Top 10 guidelines for great gamification

21-Oct-2014

Gamification is becoming increasingly important both for employee and customer engagement and links the two together – here are 10 top tips

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    Latest and Previous Magazines

  • CEN Sep 2013 Magazine
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  • Engage Customer July 2014
Customer Engagement Oct 2014