News

Online Christmas gift shopping getting later

21-Oct-2014

Almost half of consumers will order gifts online this Christmas with less than a week until the big day itself

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Top 10 guidelines for great gamification

21-Oct-2014

Gamification is becoming increasingly important both for employee and customer engagement and links the two together – here are 10 top tips

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Two in three shoppers want to chat online

20-Oct-2014

New study shows that 64 per cent of UK shoppers want to have the ability of live chat with brands on mobile devices to ease the online experience

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Why silos are the enemy of great customer experience

17-Oct-2014

Succeessful omnichannel eliminates customer experience fragmentation and silos are the stuff of fragmentation says Gregory Yankelovich

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Over a million switch bank accounts in a year

16-Oct-2014

With two in three consumers aware of the new current account switching service rate of switching increases by 22 per cent to 1.2million

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New customer contact challenges ahead for The Forum

16-Oct-2014

Three core challenges around planning quality and insight revealed by The Forum in new membership programme

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