News

Consumers becoming more conscious of online security

25-Jul-2014

Over half of online shoppers more conscious of security following wave of high-profile security breaches

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Understanding customer motivation in digital age

24-Jul-2014

Organisations have never had so much customer information; yet in many cases they have never had less idea about effective customer engagement

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New government group dedicated to customer service

24-Jul-2014

Parliamentary group aims to raise awareness of customer service and its importance to business performance and economic growth

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Banks must encourage more vocal customers to avoid the ‘Big Switch’

23-Jul-2014

With half a million customers switching accounts in past year retail style awards can help brand loyalty

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M2M technology revolutionising service and engagement

22-Jul-2014

Machine-to-Machine (M2M) technology is boosting field service levels - and the customer experience says Cheryl Knight  

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One in three employees say performance management systems unfair

21-Jul-2014

Trust and confidence in leaders hits a two year low, according to latest employee outlook survey

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