News

Lloyds restructures for digital age – but will it work?

31-Oct-2014

James Haycock looks at the continuing moves by banks such as Lloyds towards a digital service model and questions whether they will succeed

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Customer Engagement Summit 2014 selling out fast

31-Oct-2014

Join the hundreds of delegates from leading brands attending the best joined up employee and customer engagement event of the year

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New virtual customer care agent learns like we do

30-Oct-2014

WDS Virtual Agent uses artificial intelligence to learn from its human colleagues to deliver a better digital customer care experience

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New app good for employees and customers

29-Oct-2014

The top-ranked application empowers large service organisations to better engage customers, simplify the employee experience, and change as their business evolves

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Best practice for driving sales online and in-store

28-Oct-2014

Report findings reveal that brand marketing content often stands in the way of the customer and their needs and disrupts the shopper’s journey

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Insurance claimers more likely to switch

28-Oct-2014

The very act of filing a claim makes a customer much more likely to switch insurers, regardless of how satisfied they are with the experience

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