News

Four in five customers will switch after a bad digital experience

27-Mar-2015

Brands risk massive customer churn by failing to understand consumers on digital channels and to empathise with their feelings

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What can the UK learn from the USA’s customer experience leaders?

26-Mar-2015

The Nunwood 2015 US Customer Experience Excellence Report is hot off the press and compares the customer service of organisations on both sides of the Atlantic

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Three in four customers reckon their bank does not know them

25-Mar-2015

Consumer confidence and trust in banks has bounced back with migration rates halved yet three in four still feel their bank doesn’t know them as an individual

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Confirmit celebrates biggest year in company history

24-Mar-2015

Continued global expansion and industry recognised expertise made 2014 the vendor’s most successful year yet – and more to come says CEO Henning Hansen

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How responding to customers on social media boosts the bottom line

23-Mar-2015

New study finds that hotels that respond to social media reviews grow occupancy rates faster than social media laggards

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Vendor customer engagement optimisation vision with latest advancements

23-Mar-2015

User experience and advanced analytics headline enhancements to company’s enterprise workforce optimization solution

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