Four in five customers will switch after a bad digital experience


Brands risk massive customer churn by failing to understand consumers on digital channels and to empathise with their feelings

Continue Reading....

What can the UK learn from the USA’s customer experience leaders?


The Nunwood 2015 US Customer Experience Excellence Report is hot off the press and compares the customer service of organisations on both sides of the Atlantic

Continue Reading....

Three in four customers reckon their bank does not know them


Consumer confidence and trust in banks has bounced back with migration rates halved yet three in four still feel their bank doesn’t know them as an individual

Continue Reading....

Confirmit celebrates biggest year in company history


Continued global expansion and industry recognised expertise made 2014 the vendor’s most successful year yet – and more to come says CEO Henning Hansen

Continue Reading....

How responding to customers on social media boosts the bottom line


New study finds that hotels that respond to social media reviews grow occupancy rates faster than social media laggards

Continue Reading....

Vendor customer engagement optimisation vision with latest advancements


User experience and advanced analytics headline enhancements to company’s enterprise workforce optimization solution

Continue Reading....

  • Nunwood
  • Engage your customers

    Latest and Previous Magazines

  • Engage Customer April 2014
  • Engage Customer July 2014
  • Customer Engagement Oct 2014
  • Customer Engagement Nov 2014
Engage Customer Feb 2015