News

The Transparency Revolution – why we NEED transparency in pay

30-Jan-2015

‘So, what are your salary expectations this year?’ This is the awkward question that makes so many of us squirm during an annual appraisal says Thomas Drewry

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Avoid heartbreak this Valentine’s Day: get closer to your customers

29-Jan-2015

With the retail mayhem that is Valentine’s Day just around the corner Ed Weatherall delves into the latest advances in psychological profiling

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Out of touch employers need to focus on Employee Engagement

28-Jan-2015

With Engage Customer’s first Employee Engagement Summit coming up in the Spring the need for organisations to act NOW is highlighted by new research

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How to stop employee stress from taking over the enterprise

27-Jan-2015

Re-thinking approaches to operations performance management can help organisations improve employee wellbeing says Neil Bentley

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UK shoppers to spend £52.25 billion online in 2015

26-Jan-2015

Online sales forecast to grow by 16.2% in the UK with consumers the most prolific in Europe spending an average of well over £1000 each during the year

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Curb the complaints to keep customers coming back for more

26-Jan-2015

Vikki Zelkin examines the changing nature of our customers, how they choose to complain about our products and services, and how we should respond

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Customer Engagement Nov 2014