News

Nunwood and British Airways celebrate major award wins

18-Dec-2014

The organisation behind the Customer Experience Excellence Centre has picked up two prestigious MRS awards recognising its work with customers

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Quality of UK management has failed to improve in more than a decade

18-Dec-2014

UK leaders trail the US and Germany and many others and a key reason behind productivity weakness plaguing the nation  

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Nationwide streets ahead of other retail banks for customer service

16-Dec-2014

The mutual way ahead of the competition as one in four say they are unhappy with their retail bank – RBS has great mobile app though!

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Customer Contact Innovation awards - 14 make the shortlist

16-Dec-2014

Ageas Retail Direct, British Gas, Direct Line Group, HM Revenue & Customs, , LV=, and RSA Insurance Group among those on this year’s shortlist  

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Mobile wallets and wearables top digital trends for 2015

16-Dec-2014

The most successful brands in 2015 will be those that harness new technology to deliver a single experience to consumers wherever they are in their journey

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Web chat set to dominate the new Customer Engagement Centre

16-Dec-2014

Embedded customer care and greater support for text channels set to deliver a more joined-up customer experience says Paul White  

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