News

Online Reviews Webcast Recording now available

19-Sep-2014

Watch the Engage Customer and TrustPilot Webcast Recording from 17 September 

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Why employee and customer engagement must be linked

19-Sep-2014

The overriding message from our Employee and Customer Engagement Forum was the need to take a joined-up view of engagement

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Eight steps on employee engagement road

17-Sep-2014

Eight critical steps to programme structure and implementation are identified and examined in ‘Roadmap to Employee Engagement’ report

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Flexible working a win win for engagement

17-Sep-2014

Employers can benefit from the extension of new flexible working regulations to all workers says CIPD as more home working contact centre agents expected

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CCMA going from strength to strength

16-Sep-2014

Call Centre Management Association increases  membership by 20% in one year and makes two new senior appointments  

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Customer loyalty low across the board

15-Sep-2014

Customers more interested in their experience than loyalty to any brands and will switch brands if they feel experience will improve    

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    Latest and Previous Magazines

  • CEN Sep 2013 Magazine
  • Engage Customer Feb 2014
  • Engage Customer April 2014
  • Engage Customer July 2014
Customer Engagement Oct 2014