News

Stars coming out at the Customer Engagement Summit

21-Nov-2014

High profile economic broadcaster Louise Cooper and rip-roaringly hilarious comedian Simon Evans both appearing at the Summit in London 

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The lessons utilities can learn from financial services

20-Nov-2014

Nunwood’s David Conway looks at what utilities customer experience management brands can learn from the financial services sector

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Text based customer service to take over voice in the contact centre?

20-Nov-2014

Text based communication will significantly increase while voice based customer service set to decline says Paul White

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How (not) to lose friends and alienate people

20-Nov-2014

Adam Goran shares five golden rules of customer engagement that brands should follow to revitalise their customer loyalty programmes

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Furore over couple fined £100 by hotel for posting bad review

19-Nov-2014

Trading Standards is warning hotel owners who charge guests extra for posting bad reviews online that they could be breaking the law

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Engage Customer needs your feedback and fast!

19-Nov-2014

Engage Customer is constantly looking to improve its products and services to our customers - please help us help you by completing our short survey

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