Urban Airship boost ushers in new era


Industry first in push notifications and widgets enable brands to extend value and deeper engagement outside of apps

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The power of saying ‘thank you’ revealed


A new report into the importance of two simple words shows that one in five people work for a boss who never says “thank you”

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Brand loyalty being eroded by poor service


Complaints from under 35 age group apparently taken less seriously resulting in younger digitally savvy consumers shopping around

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Making IVR Integral to digital customer engagement


Innovative [24]7 Speech aimed at making speech self-service more engaging and completely connected to the omnichannel world

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Primark soaring high on social media


Low-cost fashion retailer using social media to its advantage without  transactional website adding the greatest number of new Facebook followers 

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94% of consumers join loyalty schemes but only half are active users


Survey reveals supermarkets remain big winners in engaging consumers through programmes as other sectors struggle

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