By Yasmin Peiris, Director, Customer Success, Mapp Digital Global retail sales will see reduced...
WOULD YOU LIKE TO HEAR FROM THE PEOPLE WHO BUILT AMAZING CUSTOMER EXPERIENCES FOR THESE COMPANIES?
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KNOWLEDGE MANAGEMENT CONFERENCE
An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
CUSTOMER ENGAGEMENT SUMMITThe industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.
ENGAGE AWARDSThe Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Tuesday November 15th at London’s iconic Westminster Bridge Park Plaza Hotel.
FUTURE OF CUSTOMER CONTACT CONFERENCE
The eighth Future of the Contact Centre conference in 2023 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
“The discussions were extremely insightful and all people were so friendly! The event organization was absolutely perfect and there's absolutely no complaints about anything! I wish all of my partners could have been there too!”Customer Engagement Transformation Attendee, Customer Education Leader
“The conference was organised so well and there were so many interesting topics between the two rooms."Customer Care Strategy Manager, ASOS
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