ContactBabel, the leading research and analysis firm for the contact centre and CX industry, has...

This conference couldn't be more well-timed as back-to-back crises from the pandemic and the cost of living continue to change customer contact, leaving a mixed picture between the need for both digital and human contact, as well as a lack of trust from customers.
The eighth Future of the Contact Centre conference in 2023 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
“The conference was organised so well and there were so many interesting topics between the two rooms."Customer Care Strategy Manager, ASOS
ContactBabel, the leading research and analysis firm for the contact centre and CX industry, has...
This month’s Future of Customer Contact Conference will be headlined by Andrew Davis, one of...
An Interview with Nicholas Brice, CEO of Soul Corporations and Sarah Hood, Global Head of...
With just two weeks to go until our upcoming Future of Customer Contact conference, we would like...
Sign-up for the Engage Customer newsletter and build a better customer experience..