Engage Business Media worked in partnership with Ipsos to deliver a unique cross-industry study,...

Extensive research demonstrates that those responsible for customer contact feel like there has been no time to catch up. Few organisations have a contact mix that generates the capacity to care for vulnerable customers while meeting the inevitable demands of recessionary cost cutting.
There's no better way to shape your future plans than by attending the Future of Customer Contact Conference in February. We've spent a lot of time researching industry pain points, as well as which organisations are excelling, in order to craft a day filled with content that we know will help you thrive.
The ninth Future of the Contact Centre conference in 2024 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
"Great engagement, fascinating content and a great opportunity to network. Top marks!"Digital Journey Manager , Vodafone Group
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