With a boom in demand for its customer service team, Dreams needed technology that would empower...
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FUTURE OF THE CONTACT CENTRE CONFERENCE
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“The best bit for me was the wide range of companies and industries represented which gave insight in to how engagement affects all industries.”Alice Smith, Head of Customer Experience, Virgin Media
The operator said the move was part of ‘fundamental changes’ to its business strategy as it bids to...
American Express, the financial services brand, describes itself as “a global services company that...
Regular Engage Customer Contributor Mark Hillary has just published a new book titled ‘Don’t Fear...