Delivering a positive customer experience is at the heart of what we do at the Financial Services...
Upcoming Event
Knowledge Management Conference
Improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience.
An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
- IN-PERSON CONFERENCE
- VICTORIA PARK PLAZA, LONDON
- THURSDAY 13TH OCTOBER
Choose an upcoming event
KNOWLEDGE MANAGEMENT CONFERENCE
An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
CUSTOMER ENGAGEMENT SUMMIT 2023
The industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.FUTURE OF CUSTOMER CONTACT CONFERENCE
The eighth Future of the Contact Centre conference in 2023 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Don’t be scared to cut your losses if it’s blatantly obvious your most precious idea is heading...
I’ve had the pleasure of living and breathing issues of customer experience (CX) employee...
We talk a lot about how to nurture the customer through intelligent marketing processes, brand...