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Upcoming Event

Knowledge Management Conference

Improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience.

An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

  • IN-PERSON CONFERENCE
  • VICTORIA PARK PLAZA, LONDON
  • THURSDAY 13TH OCTOBER
SEE EVENT INFO

WOULD YOU LIKE TO HEAR FROM THE PEOPLE WHO BUILT AMAZING CUSTOMER EXPERIENCES FOR THESE COMPANIES?

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Choose an upcoming event

KNOWLEDGE MANAGEMENT CONFERENCE

KNOWLEDGE MANAGEMENT CONFERENCE

An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

CUSTOMER ENGAGEMENT SUMMIT 2023

CUSTOMER ENGAGEMENT SUMMIT 2023

The industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. 
FUTURE OF CUSTOMER CONTACT CONFERENCE

FUTURE OF CUSTOMER CONTACT CONFERENCE

The eighth Future of the Contact Centre conference in 2023 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.

 
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

“The discussions were extremely insightful and all people were so friendly! The event organization was absolutely perfect and there's absolutely no complaints about anything! I wish all of my partners could have been there too!”
Customer Engagement Transformation Attendee, Customer Education Leader
“The conference was organised so well and there were so many interesting topics between the two rooms."
Customer Care Strategy Manager, ASOS

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