A pre-event interview with Utilita’s Chief Customer Contact Officer
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CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
CUSTOMER ENGAGEMENT SUMMITThe industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.
ENGAGE AWARDSThe Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Thursday November 28th at London’s iconic venue: The Brewery.
FUTURE OF CUSTOMER CONTACT CONFERENCE
The ninth Future of the Contact Centre conference in 2024 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
“The conference was organised so well and there were so many interesting topics between the two rooms."Customer Care Strategy Manager, ASOS
A pre-event interview with Jaguar Land Rover’s Client Care Director (UK)
A pre-event interview with Sky’s Head of Digital: CX & Tech Futures
Karen Stewart: “Industry and Cross-Sector Collaboration Is Vital as We All Ultimately Share Customers”
A pre-event interview with a much-anticipated speaker