Engage Business Media worked in partnership with Ipsos to deliver a unique cross-industry study,...
Upcoming Event
Future of Customer Contact Conference
Extensive research demonstrates that those responsible for customer contact feel like there has been no time to catch up. Few organisations have a contact mix that generates the capacity to care for vulnerable customers while meeting the inevitable demands of recessionary cost cutting.
There's no better way to shape your future plans than by attending the Future of Customer Contact Conference in February. We've spent a lot of time researching industry pain points, as well as which organisations are excelling, in order to craft a day filled with content that we know will help you thrive.
- IN-PERSON CONFERENCE
- THE BREWERY, LONDON
- THURSDAY 8TH FEBRUARY
/Google-Cloud.png)
/Asda.png)
/John-Lewis.png)
/Huel.png)
Choose an upcoming event
FUTURE OF CUSTOMER CONTACT CONFERENCE
The ninth Future of the Contact Centre conference in 2024 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.ENGAGE AWARDS
The Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Thursday November 28th at London’s iconic venue: The Brewery."Great engagement, fascinating content and a great opportunity to network. Top marks!"Digital Journey Manager , Vodafone Group
“I’m looking to network, but mostly I’m looking to learn.”
With 2023 soon coming to an end, we are reflecting on the conferences we held, the ideas presented...
Meet our 2023 winners!