With a boom in demand for its customer service team, Dreams needed technology that would empower...
The operator said the move was part of ‘fundamental changes’ to its business strategy as it bids to...
American Express, the financial services brand, describes itself as “a global services company that...
Regular Engage Customer Contributor Mark Hillary has just published a new book titled ‘Don’t Fear...
Customer service teams are set to undergo major digital transformation and growth over the next...
As part of our Customer Engagement Summit, we were delighted to be joined by Becky Nadis, Director...
Leading online fashion retailer ASOS has topped a 2019 Retail Benchmark Report analysing online...