What's Inside?
Here are some of the insights you can expect to find in our future of customer contact guide
the importance of innovation in cx
AI, robotics and automation
the rise of cloud technology
contact centre outsourcing
linking both voe and voc
“The best bit for me was the wide range of companies and industries represented which gave insight in to how engagement affects all industries.”Alice Smith, Head of Customer Experience, Virgin Media
Choose an upcoming event
EMPLOYEE ENGAGEMENT SUMMIT
Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 12th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 16th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.
ENGAGE AWARDS
The Engage Awards, now in their 10th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.