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Best Practices for Empowering Customer-Centric Employee Experiences

23rd April from 12PM-1PM BST

Register for this Focus Group today 

Workforce needs are constantly evolving; driven by AI advancements and emphasised by the need for employee's adept in digital tools, data analytics, and multichannel communication – CX leaders are being pulled in many different directions. Today’s market demands a customer-centric approach, requiring employees with high emotional intelligence, adaptability, and continuous learning abilities. But growing in today’s market also requires scale and efficiency. 

Let’s discuss how you, as leaders, are considering the future for your teams, balancing quality, efficiency, and growth. 

As this Focus Group is limited to 15 participants, we recommend registering soon to avoid disappointment. See you there?

Paul Turner

Paul Turner

Genesys UK&I Innovation Lead
Paul is the Innovation Lead for Employee Experience (EX) and Workforce Engagement Management (WEM) at Genesys. Independently Accredited Specialist with over 20 years’ experience within the Contact Centre industry working closely with customers and partners in Europe, Middle East and Africa, educating contact centre leaders on how to maximise their investment in WEM technology, offer insights on the latest trends in EX and share best practice in driving CX through employee engagement.
Zaheer Gilani

Zaheer Gilani

Genesys UK&I Director of Strategy and Consulting

Zaheer Gilani is the Director of Strategy and Consulting at Genesys UK&I – an experienced Customer Service and CX industry veteran with over 20 years of experience working and consulting for FTSE 100 brands globally.  Zaheer is the author of Customer Journey Mapping Workbooks, founder of CXBrainstorm.com, and has developed and launched CX Industry’s first Customer Experience Casual 2D and 3D Mobile games.Currently focussed within the Customer Experience industry, I support my clients on their migration to the cloud with the adoption CX Software & AI – with the overall outcome of significantly improving end customer experience and providing invaluable insight.

Gerry brown Clipped

Gerry Brown

The Customer Lifeguard Facilitator

Well seasoned, but not over cooked author, speaker, workshop facilitator and consultant with broad experience in #customer service, #customer experience, #contact centre, & CRM, for a range of market segments in the UK, Canada, EMEA & the USA.

Over that that time I've learned what works and what doesn't. I take a unique approach that eschews the newest shiny toys as a starting point and focuses on four fundamental principles that must underpin and drive a successful customer experience strategy, Culture, Commitment, Communication and Community.

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